Refund and Return Policy

Refunds & Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase.

For an item to be eligible for a return, the item must be unused, in new condition, and unopened in its original packaging. Items that are opened or damaged will be denied a refund or exchange.

To return your product, you can bring or ship your product to:

Twenty Sided Store
362 Grand Street
Brooklyn, NY 11211

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If the item was purchased with cash, the refund will be processed as a gift card.

We do not accept returns or exchanges for the following items:

  • Gift cards
  • Sale Items
  • Used Items
  • Food & Beverages
  • Events

Events

Transfers, cancellations, or any other changes must be made 48 hours prior to the event to receive a credit for a future event. Please email info@twentysidedstore.com. Refunds will not be provided. Anyone not present at the start of the event will forfeit their ticket and their spot will go to the next person on the waitlist.