Refund and Return Policy

Refunds & Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase.

For an item to be eligible for a return, the item must be unused, in new condition, and unopened in its original packaging. Items that are opened or damaged will be denied a refund or exchange.

To return your product, you can bring or ship your product to:

Twenty Sided Store
362 Grand Street
Brooklyn, NY 11211

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If the item was purchased with cash, the refund will be processed as a gift card.

We do not accept returns or exchanges for the following items:

  • Gift cards
  • Sale Items
  • Used Items
  • Food & Beverages
  • Events


Transfers, cancellations, or any other changes must be made 48 hours prior to the event to receive a credit for a future event. Please email Refunds will not be provided. Anyone not present at the start of the event will forfeit their ticket and their spot will go to the next person on the waitlist.